Frequently Asked Questions
Answers to the questions the support team is asked most often. If yours is not here, contact us — we will answer it and add it to this page.
For business and commercial questions (security, customisation services, company background), see the Vithean help & support page.
About Vithean
Section titled “About Vithean”What is Vithean?
Section titled “What is Vithean?”Vithean is a cloud-based online accounting and business management system for small and medium businesses in Cambodia, built by POSCAR Digital Co., Ltd. It runs in your browser at app.vithean.com and covers invoicing, bills, journals, credit notes, payments, collections, bank reconciliation, customer and vendor records, and financial reports such as Profit and Loss.
There is a fuller overview on What is Vithean?
Do I need to install anything?
Section titled “Do I need to install anything?”No. Vithean is cloud-based and runs in any compatible web browser, so it works on a desktop, laptop or tablet with nothing to install and nothing to update yourself.
Signing up and subscriptions
Section titled “Signing up and subscriptions”Is there a free trial?
Section titled “Is there a free trial?”Yes — 30 days, with no obligation. Start it from the packages page by clicking Free 30 Days Trial. See Subscription.
What do I need to sign up?
Section titled “What do I need to sign up?”Four things: your email address, first name, last name and phone number. After registering, check your email and click the verification button, then create your username and password. Full walkthrough: How to sign up.
Which plans are available, and how much do they cost?
Section titled “Which plans are available, and how much do they cost?”| Plan | Price | Users | Adds |
|---|---|---|---|
| Basic | $15/month | 2 | Multiple languages, invoicing, VAT tracking, bank reconciliation, financial reports, import function, Cambodia E-Invoicing System |
| Standard | $25/month | 3 | + Standard inventory management, price setting |
| Advance | $45/month | 5 | + Multiple locations, fixed asset management, advanced inventory management, control and authorisation |
Add-on and customised features are available on request. Current rates are on the Vithean pricing page, and each plan can be started directly from Subscription.
Does Vithean support Cambodia e-invoicing?
Section titled “Does Vithean support Cambodia e-invoicing?”Yes. Vithean connects directly to CamInv, Cambodia’s e-invoicing system — connect your account, send invoices, credit notes and debit notes, accept or reject incoming documents, track their status, and download the official XML and PDF. Contact sales@vithean.com to confirm how it applies to your business and to get it enabled.
Can I change my plan later?
Section titled “Can I change my plan later?”Yes, you can move between plans as your business changes. Contact sales@vithean.com to arrange it.
How many users do I get?
Section titled “How many users do I get?”You can add users up to the limit of the package you purchased. Add and manage them in User Administration, where you also set each user’s role and permissions.
Setting up your company
Section titled “Setting up your company”What information should I prepare before setting up?
Section titled “What information should I prepare before setting up?”Have this ready — though most of it can be changed later:
- Country of business, company name, legal structure, main business activity
- Email, phone and address
- Financial year and accounting method
- Default language and currency, time zone
- Date format and number format
Your Registration Number and Tax Identification Number (TIN) are entered in Step 1, below the company name. See Initial company setup.
Can I use my own chart of accounts?
Section titled “Can I use my own chart of accounts?”Yes. At Step 5 of setup you choose between the default chart of accounts and creating a new one, and you can add more accounts at Step 6.
Why can’t I change the number of decimals?
Section titled “Why can’t I change the number of decimals?”Decimal places are permanent once selected. They are set in Advance Setting and cannot be changed afterwards, so confirm the decimal and Number Format for Input against your company’s requirements before you save.
Where do I change my company details later?
Section titled “Where do I change my company details later?”In Company Setting.
Recording transactions
Section titled “Recording transactions”How do I create a document?
Section titled “How do I create a document?”Every transaction starts the same way: open Quick Access and pick the document type.
| To record | Quick Access option | Guide |
|---|---|---|
| A customer invoice | Create Invoice | Invoice |
| A supplier bill | Create Bill | Bill |
| A manual journal entry | Create Journal | Journal |
| A credit note | Create Journal → Credit Note | Credit Note |
| Payment to a vendor | Create Payment → Account Payables | Payment |
| Collection from a customer | Create Payment → Account Receivables | Collection |
| A transfer between accounts | Create Transfer | Transfer |
| A bank reconciliation | Start Reconciliation | Start Reconciliation |
Then fill in the header, click Add Line to choose the account and enter the amount, and finish with Save, Save & Add New or Post.
What is the difference between Save, Post and Approve?
Section titled “What is the difference between Save, Post and Approve?”- Save — keeps the document as a draft you can still edit
- Save & Add New — saves and immediately opens a blank document of the same type
- Post — commits the entry
- Approve — the final step, done from the document list: click the Action icon on the row and choose Approve
What is the difference between a Payment and a Collection?
Section titled “What is the difference between a Payment and a Collection?”Both start from Create Payment. Choose Account Payables when you are paying a vendor (Payment) and Account Receivables when you are receiving money from a customer (Collection).
When do I use a credit note?
Section titled “When do I use a credit note?”When you need to reduce an amount already invoiced — Vithean offers Goods Return and Price Adjustment as the two credit note types. See Credit Note.
Can I import customers and vendors in bulk?
Section titled “Can I import customers and vendors in bulk?”Yes. The Customers and Vendors list screens both have Import and Export buttons alongside Add, so you can load an existing list rather than keying records one by one.
Reports
Section titled “Reports”How do I run a Profit and Loss report?
Section titled “How do I run a Profit and Loss report?”Go to Reports → Profit and Loss Report, choose the date, set Display Column By to Total Only, Years or Months, then click Run Report. See Profit and Loss Report.
Language and formats
Section titled “Language and formats”Does Vithean work in Khmer?
Section titled “Does Vithean work in Khmer?”Yes. Switch the interface language at any time — see Change Language. Master data lists also carry a Name Local column, so customers, vendors, items, classes, warehouses and jobs can be stored in Khmer alongside their English names, and that column can be exported.
Can I change the date and number format?
Section titled “Can I change the date and number format?”Yes, both are set during initial company setup and in Advance Setting — but note the warning above about decimals being permanent.
Troubleshooting
Section titled “Troubleshooting”I didn’t receive the activation email
Section titled “I didn’t receive the activation email”Check your spam or junk folder first. If it isn’t there, resend the activation email from the sign-up screen, or contact support.
Something in the manual doesn’t match what I see on screen
Section titled “Something in the manual doesn’t match what I see on screen”The manual may lag slightly behind the latest release. Check the What’s New for recent changes, and please tell us at contact@vithean.com so we can correct the page.
I still need help
Section titled “I still need help”- Support: support@vithean.com
- Sales: sales@vithean.com
- Phone / Telegram: +855 95 56 95 68 / @Vithean_Support
- Video walkthroughs: Tutorials
See Contact Us for everything else.